🔐 Privacy Policy
Last Updated: January 18, 2025
At LTS (Luggage Transfer Service), your privacy is our priority. We are fully committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services, including luggage transfers, train ticket reservations, and storage solutions.
By using our website and services, you agree to the terms described in this Privacy Policy.
1. 📋 Information We Collect
When you use our services, we collect the following types of personal data:
Personal Information: Name, contact details (email, phone number), travel details, payment information, and other data you provide when booking or making service requests.
Travel Details: Pickup/drop-off locations, dates, and train schedules to support your luggage transfer or ticket reservation.
Payment Information: Secure payment data processed via trusted third-party payment providers.
2. 🎯 How We Use Your Information
Your data is used solely to improve and deliver our services:
Service Fulfillment: To process and deliver luggage transfers, train ticket bookings, and storage services.
Customer Support: To respond to inquiries, resolve issues, and enhance customer satisfaction.
Secure Payments: To process transactions safely and confirm bookings.
Marketing & Communication: With your permission, we may send service updates, promotions, or special offers. You can unsubscribe anytime.
Legal Compliance: To comply with applicable laws or respond to legal or regulatory inquiries.
3. 🔒 How We Protect Your Information
We implement strong technical and organizational safeguards to protect your personal data against unauthorized access, misuse, or loss. This includes:
Data encryption
Secure servers
Limited access protocols
While we follow best practices, please note that no digital transmission or storage method is 100% secure. However, we strive to ensure the highest level of protection.
4. 🔄 Sharing Your Information
We do not sell or rent your personal data. We only share it under the following conditions:
Trusted Service Providers: Only with third-party partners (e.g., payment gateways, train ticket vendors) who help us deliver our services. These partners are contractually bound to protect your data.
Legal Obligations: When legally required (e.g., court orders or law enforcement requests).
5. 🗂 Data Storage & Retention
We retain your information only for as long as necessary to:
Deliver services
Fulfill legal, accounting, or reporting obligations
Once this period has expired, your data will be securely deleted or anonymized.
You may request data deletion at any time by contacting us (see details below).
6. 🍪 Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Remember your preferences
Improve website performance
Provide personalized content
You can manage or disable cookies via your browser settings. Note that disabling cookies may impact certain site features.
7. ⚖️ Your Rights & Choices
Depending on your jurisdiction, you may have rights regarding your personal data, including:
Access: Request to view your data
Correction: Request corrections to inaccurate information
Deletion: Ask us to delete your personal information (with certain legal exceptions)
Marketing Preferences: Opt out of marketing communications at any time
To exercise your rights, contact us using the details below.
8. 🔄 Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be posted here, with the latest update date shown at the top.
We encourage you to review it periodically to stay informed.
📞 Contact Us
If you have any questions, requests, or concerns regarding your privacy, please don’t hesitate to reach out:
Luggage Transfer Service (Pvt) Ltd.
Punduloya, LD, Nuwara Eliya 22120
📧 luggagetransfer@gmail.com
📞 +94 77 222 9941