Last updated: December of 2024

At LTS, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services, including luggage transfer, train ticket reservations, and storage services.

By using our website and services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

When you use our services, we collect the following types of information:

• Personal Information: This includes your name, contact details (email, phone number), travel information, payment details, and other personal information you provide to us when booking or requesting services.
• Travel Details: For luggage transfer and train ticket reservations, we collect information such as pickup and drop-off locations, dates, and train schedules details.
• Payment Information: We collect payment information to process transactions for our services. We may collect this information through secure third party payment processors.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Services: This includes processing and fulfilling luggage transfer requests, train ticket reservations, and storage services.
• Customer Support: To respond to your inquiries, provide customer support, and address any concerns or issues related to our services.
• Payment Processing: To process payments and confirm transactions for the services you’ve requested.
• Marketing and Communication: With your consent, we may use your information to send you marketing materials or service updates, including special offers or promotions. You can opt out of marketing communications at any time.
• Legal Compliance: To comply with legal obligations or respond to requests from law enforcement or other regulatory authorities.

3. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website and payment processes are secured through encryption technologies, and we store your information in secure systems.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with third-party service providers (e.g., payment processors or train ticket vendors) who help us deliver our services. These providers are obligated to safeguard your information and use it solely for the purpose of providing the services to you.
• Legal Requirements: We may disclose your personal information if required to do so by law, such as in response to a subpoena, legal process, or request from a governmental authority.

5. Storage and Retention of Your Data

We store your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for any legal, accounting, or reporting requirements. After this period, we may delete or anonymize your data.

If you wish to request the deletion of your personal data, please contact us using the contact information provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your user experience. These technologies help us remember your preferences, analyze usage patterns, and provide personalized content.

You can manage your cookie preferences through your browser settings. However, disabling cookies may impact your ability to use certain features of our website.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Opt-out of Marketing: If you no longer wish to receive marketing communications, you can opt-out by following the instructions in the communication or contacting us directly.

To exercise your rights or if you have any questions about your data, please contact us using the information below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the most recent update will be reflected at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information,

please contact us at:
LTS, Luggage transfer service,
Punduloya, LD, Nuwaraeliya. 22120.
luggagetransfer@gmail.com
+94773853988