LUGGAGE TRANSFER SERVICE – TERMS & CONDITIONS

We are committed to providing you with a seamless, secure, and reliable luggage transfer experience. To ensure the best possible service for all our customers, we kindly ask that you review and adhere to the following terms and conditions.

1. Definitions

1.1 “Company” refers to Luggage Transfer Service (PVT) LTD, including its employees, agents, contractors, and authorized representatives.

1.2 “Customer” refers to any individual, group, travel agent, or entity that books or uses the Company’s services.

1.3 “Luggage” refers to any suitcase, bag, or personal travel item accepted for transfer by the Company.

1.4 “Service” refers to the collection, transportation, handling, storage (if applicable), and delivery of luggage.

1.5 “Pickup Form” refers to the official document, physical or digital, completed at the time of collection, confirming the condition and acceptance of luggage.

1.6 “Delivery Report (Form)” refers to any acknowledgment (signature, photo, or third-party confirmation) indicating successful delivery.

2. Acceptance of Terms

2.1 By confirming a booking, the Customer acknowledges that they have read, understood, and agreed to these Terms & Conditions in full.

2.2 These Terms constitute a legally binding agreement under the laws of Sri Lanka.

2.3 The Company reserves the right to amend or update these Terms at any time without prior notice. Updated Terms shall apply to all future bookings.

2.4 If a booking is made on behalf of another person, the person making the booking accepts responsibility for ensuring all parties comply with these Terms.

3. Booking, Payment & Service Confirmation

3.1 A booking is considered confirmed only formal confirmation (Booking confirmation message sent by company) by the Company.

3.2 The Company reserves the right to refuse or cancel any booking at its sole discretion, including but not limited to cases of:

  • Incomplete or inaccurate information
  • Suspicious or high-risk requests
  • Non-compliance with these Terms

3.3 The Customer must provide accurate and complete details, including:

  • Pickup and delivery locations
  • Contact details
  • Number and type of luggage

3.4 The Company shall not be liable for service failure, delay, or loss resulting from incorrect or incomplete information provided by the Customer.

4. Prohibited & Restricted Items

4.1 The Customer strictly agrees not to include any items prohibited under Sri Lankan law or international regulations.

4.2 Prohibited items include, but are not limited to:

  • Illegal drugs, narcotics, or controlled substances
  • Firearms, weapons, ammunition, or explosives
  • Flammable, corrosive, or hazardous materials
  • Toxic or dangerous substances
  • Counterfeit, pirated, or restricted goods

4.3 The Company reserves the unrestricted right to:

  • Inspect any luggage where suspicion arises
  • Refuse acceptance of luggage
  • Delay or cancel service
  • Report such matters to relevant authorities

4.4 The Customer bears full legal and financial responsibility for any violation, including penalties, confiscation, or legal proceedings.

5. High-Value, Fragile & Sensitive Items

5.1 The Customer is strongly advised not to include high-value, fragile, or sensitive items in the luggage.

5.2 These include, but are not limited to:

  • Jewelry, watches, and valuables
  • Electronics (laptops, tablets, cameras, drones, etc.)
  • Cash, passports, visas, or legal documents
  • Fragile or breakable items

5.3 The Company shall not be liable under any circumstances for loss, theft, or damage to such items unless:

  • The items are declared in advance; and
  • The Company provides written acceptance

5.4 Any undeclared inclusion of such items is entirely at the Customer’s sole risk.

6. Condition, Packing & Acceptance of Luggage

6.1 All luggage is accepted strictly on an “as-is” basis.

6.2 The Customer is solely responsible for:

  • Proper packing and securing of contents
  • Ensuring luggage is suitable for transport
  • Protecting fragile or sensitive items

6.3 The Company shall not be responsible for:

  • Pre-existing damage
  • Minor scratches, dents, or wear and tear
  • Damage caused due to poor packing

6.4 Used luggage shall be assessed based on depreciated market value, and shall not be treated as new under any compensation claim.

6.5 The Pickup Form shall serve as the final and binding record of luggage condition at the time of collection.

7. Pickup, Handling & Third-Party Handover

7.1 The Customer must ensure luggage is ready for collection at the agreed time and location.

7.2 The Company may collect from or deliver to:

  • Hotel reception or concierge
  • Property owners or hosts
  • Authorized third parties

7.3 Such handover shall be deemed valid and legally binding.

7.4 Upon handover to a third party, the Company’s responsibility for physical custody shall be considered fulfilled.

7.5 The Company shall not be responsible for any loss, delay, or damage occurring after such handover.

8. Delivery Timeframes & Delays

8.1 All delivery timelines are estimates and are not guaranteed.

8.2 Delays may occur due to factors including but not limited to:

  • Traffic congestion
  • Weather conditions
  • Road closures
  • Security or airport procedures
  • Operational limitations

8.3 Under no circumstances shall delays entitle the Customer to:

  • Refunds
  • Discounts
  • Compensation
9. Force Majeure (Unforeseen Events)

9.1 The Company shall not be liable for any delay, loss, or failure caused by events beyond its reasonable control.

9.2 Such events include but are not limited to:

  • Natural disasters (floods, storms, etc.)
  • Government actions or restrictions
  • Civil unrest or strikes
  • Security alerts or airport interventions

9.3 In such cases, service obligations may be suspended, modified, or cancelled without liability.

10. Damage & Loss Claims Policy
10.1 Claim Eligibility

10.1.1 Claims are strictly valid only if made at the time of delivery.
10.1.2 Claims must be raised in the presence of the delivery officer.
10.1.3 Claims made after delivery completion will not be accepted under any circumstances.

10.2 Mandatory Documentation

10.2.1 A properly completed Pickup Form is mandatory.
10.2.2 Failure to provide this document will result in immediate rejection of the claim.

10.3 Assessment & Valuation

10.3.1 The Company retains full authority to assess the nature and extent of damage.
10.3.2 Compensation shall be based on depreciated value, considering age, usage, and condition.

10.4 Settlement Method

10.4.1 The Company may, at its sole discretion:

  • Repair the item
  • Replace the item
  • Provide monetary compensation
10.5 Return Requirement

10.5.1 If full compensation or replacement is provided, the Customer must return the damaged luggage.
10.5.2 Failure to return the damaged item voids any right to full compensation.

11. Limitation of Liability

11.1 The Company’s liability is limited to direct and reasonable loss only.

11.2 The Company shall not be liable for:

  • Indirect or consequential damages
  • Loss of profit, business, or opportunity
  • Undeclared items
  • Customer negligence or improper packing

11.3 The burden of proof for any claim rests solely with the Customer.

12. Customer Responsibilities

12.1 Ensure compliance with all applicable laws and regulations.

12.2 Provide accurate and complete booking details.

12.3 Properly pack and secure all luggage.

12.4 Be present or arrange authorized handover.

12.5 Complete and submit all required documentation.

13. Right to Refuse or Cancel Service

13.1 The Company reserves the right to refuse, suspend, or cancel service without liability if:

  • These Terms are violated
  • Safety or legal concerns arise
  • Payment is not completed
14. Governing Law & Jurisdiction

14.1 These Terms shall be governed by the laws of Sri Lanka.

14.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

15. Severability

15.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Language

15.1 These Terms are drafted in English.
15.2 In case of any inconsistency, the English version shall prevail.

17. Entire Agreement

16.1 These Terms constitute the entire agreement between the Company and the Customer and supersede all prior communications or understandings.

18. Contact Us

If you have questions, require special arrangements, or need clarification on any part of these terms, please don’t hesitate to reach out to our Customer Service Team. We’re here to assist you every step of the way.

📞 Phone: +94 77 222 9941, +94 75 035 6652
📧 Email: hello@luggagetransfersrilanka.com
🌐 Website: www.luggagetransfersrilanka.com

Thank you for choosing our luggage transfer service. Your safety, trust, and satisfaction are our top priorities.

Last modified, 08 of April 2026