🌍 Luggage Transfer Process – What to Expect

Thank you for choosing Luggage Transfer Service (Pvt) Ltd. – Sri Lanka’s premium courier service for travelers. Here’s a clear overview of how our seamless and secure luggage transfer process works:

📝 1. Request Submission & Initial Contact

Once you submit your luggage transfer request, one of our experienced sales agents will contact you shortly. During this conversation:

  • The details of your request will be discussed.

  • A service fee will be determined based on your needs.

  • We will request your confirmation before proceeding further.

💳 2. Payment & Task Scheduling

After your confirmation, you will be required to make the service payment.
Once payment is complete:

  • Your luggage transfer task will be scheduled.

  • All details, including timing and logistics, will be sent to both your email and WhatsApp for your convenience.

👥 3. Officer Details & Pre-Transfer Communication

You will receive the names, photos, and contact information of our authorized officers:

  • One day prior to pickup

  • One day after the luggage transfer

This ensures you know exactly who you’ll be meeting.

📄 4. Transfer Day – Form & Verification

On the day of the luggage pickup:

  • You will receive a verification form, photo, and details of the assigned operations officer via email or WhatsApp.

  • Once you confirm the officer’s identity, you must fill out the form in their presence.

This form includes:

  • Your luggage’s current condition

  • Photos of the luggage and items inside

  • Any specific remarks or notes

🔒 Important: This form must be completed by the customer only.

After the form is completed, your luggage will be securely sealed and handed over to our officer.

🚛 5. Real-Time Tracking

You can track the status and journey of your luggage at any time via the “Track” page on our official website.

📦 6. Delivery & Final Confirmation

Upon delivery, our officer will fill out a final handover form to confirm:

  • The condition of your luggage

  • The successful completion of the service

✅ And That’s It!

Your luggage transfer is complete – securely, efficiently, and professionally.