Frequently Asked Questions
Everything you need to know about your luggage transfer journey with Luggage Transfer Service (PVT) LTD.
Travel Light, Stress-Free
Our mission is to help you enjoy your journey without the burden of heavy bags. Let us do the heavy lifting while you travel carefree.
What is a luggage transfer service?
A luggage transfer service allows travelers to send their bags ahead to a destination be it a hotel, airport, or residence so they can travel hands-free. This is especially useful for tourists, business travelers, students, or hikers who want to avoid the hassle of carrying heavy luggage.
How does your service work?
You can book online by providing your pickup and delivery details. We partner with trusted carriers to collect your luggage from your specified location and deliver it to your chosen destination. You’ll receive tracking information to monitor your shipment in real-time.
What types of items can I ship?
We handle a variety of items including:
Suitcases
Backpacks
Golf bags
Skis and snowboards
Bicycles
Boxes and parcels
Note: All items should be properly packed in travel-ready cases or boxes.
How do I prepare my luggage for pickup?
Please review our Terms & Conditions for additional information. If you need any help, get in touch with us.
Can I track my shipment?
Absolutely. Once your luggage is dispatched, you’ll receive a tracking number via email. You can monitor the progress of your shipment through our tracking portal.
What if I'm not available during delivery?
If you’re unavailable, you can authorize a person through email to take delivery or arrange for the carrier to hold your shipment at a nearby location for up to 5 days.
How are shipping fees calculated?
Shipping costs are based on:
Origin and destination
Size and weight of the luggage
Quantity of items
Selected service type
Additional services like pickup may incur extra fees.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Payments are processed securely online in US currency.
Can I cancel or modify my booking?
Yes, you can cancel or change your booking at any time. Please contact our customer service team to make any adjustments. Before modifying the booking, please read the refund policy.
On-Time Delivery
Your luggage arrives exactly when you need it.